Courtney (Mandy) Smith

Client Executive
240 482 1704

Mandy has over two decades of experience in the property and casualty insurance field, in both guaranteed cost and alternative financing programs. At RCM&D, Mandy focuses on new business development, marketing, account management, claims administration and loss control.

New Business Development
  • Maintains in-depth knowledge of the operations, needs, trends and market appetite of the healthcare industry and related organizations
  • Gains insight into client operations and collects information and supplemental data to present to underwriters
  • Analyzes proposals and develops coverage comparisons
Account Management
  • Manages all account activities, including review of current coverage and audit verification
  • Reviews contract in place (leases, independent and subcontractors) for adherence under the insurance program
  • Develops renewal marketing strategy with clients
Claims Administration
  • Determines application coverage for claim submission
  • Assists clients with data collection needed for claim processing
  • Works alongside carriers for quick resolution and processing
Loss Control
  • Coordinates loss control with carriers and attends loss control inspections as needed Analyzes claim trends for targeted loss control training
Affiliations & Civic Organizations
  • Hospitality Financial and Technology Professionals (HFTP) - Board Member
  • Concord College – Management (BS)
Practice Areas
  • Healthcare
  • Senior Living Communities
  • Hospitality
  • Non-Profits
  • Government Contractors